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CWAS

One number for every phone.

Dial *384*9411# for the full service. Send SMS to 7380 for quick answers.

Try the simulator
Winebald Lite 2Keypad phone, 2.8 inch
Winebald Nova 6Compact smartphone, 6.1 inch
Winebald Max 9 ProLarge smartphone, 6.9 inch

Tap a phone to pause or resume it.

Household menu

Hello Rasoa

1. Deposit funds
2. Book a slot
3. My bookings
4. Cancel booking
5. Balance
6. Notifications
7. Water points
8. My profile
9. Help
10. Receipts

99. Exit

Keys that work everywhere

97
Back one step
00
Main menu for your role
98
Next page of a long list
99
End the session

Your PIN is asked first and protects money and booking steps. Three wrong PINs lock the line for 15 minutes.

What you can do by USSD

Register

A new phone number is walked through language, name, village, household size and a PIN.

Book a slot

Water point, day, open slot, litres, then confirm. Capacity, one booking per day and balance are checked at the last step. The answer shows the reference and the balance left; an SMS follows.

Add money

Orange Money or Airtel Money, then an amount. A deposit stays pending until the provider confirms it.

Balance and history

Current balance with recent movements, booking history with full details, receipts and notifications.

Cancel

Future pending or approved bookings can be cancelled once, with one refund.

Profile

Name, household size, village, access needs, language and PIN.

Coordinators

Approve or deny requests, change a source status, add a cash deposit, schedule maintenance, send an announcement, and set a household priority.

SMS 7380

SMS is for reading. Money, bookings and record changes are redirected to the PIN-protected USSD service.

HELP List of commands
BALANCE / WALLET Balance, and recent movements
SOURCES Water points, hours and tariff
BOOKINGS Your latest bookings
BOOKING <ref> One booking in detail
RECEIPT <ref> Receipt for a booking
NOTICES Unread notices
PROFILE Your profile

For your security

  • The phone number is the identity; the PIN is never stored in the session log.
  • Money movement never happens by SMS.
  • A repeated request from the network returns the stored answer instead of running twice.
  • Payment providers confirm deposits with a signed message; without confirmation, the deposit stays pending.